Venkataraman R, Ranganathan L, Rajnibala V, Abraham BK et al.. Critical care - Are we customer friendly? Indian J Crit Care Med 2015;19:507-12.
Wall RJ, Curtis JR, Cooke CR, Engelberg RA. Family satisfaction in the ICU: Differences between families of survivors and nonsurvivors. Chest 2007;132:1425-33.
Wall RJ, Engelberg RA, Downey L, Heyland DK, Curtis JR. Refinement, scoring, and validation of the family satisfaction in the Intensive Care Unit (FS-ICU) survey. Crit Care Med 2007;35:271-9.
Rothen HU, Stricker KH, Heyland DK. Family satisfaction with critical care: Measurements and messages. Curr Opin Crit Care 2010;16:623-31.
Jongerden IP, Slooter AJ, Peelen LM, Wessels H, Ram CM, Kesecioglu J, et al. Effect of intensive care environment on family and patient satisfaction: A before-after study. Intensive Care Med 2013;39:1626-34.
Schaefer KG, Block SD. Physician communication with families in the ICU: Evidence-based strategies for improvement. Curr Opin Crit Care 2009;15:569-77.
Shaw DJ, Davidson JE, Smilde RI, Sondoozi T, Agan D. Multidisciplinary team training to enhance family communication in the ICU. Crit Care Med 2014;42:265-71.
Stricker KH, Kimberger O, Schmidlin K, Zwahlen M, Mohr U, Rothen HU. Family satisfaction in the Intensive Care Unit: What makes the difference? Intensive Care Med 2009;35:2051-9.
McDonagh JR, Elliott TB, Engelberg RA, Treece PD, Shannon SE, Rubenfeld GD, et al. Family satisfaction with family conferences about end-of-life care in the Intensive Care Unit: Increased proportion of family speech is associated with increased satisfaction. Crit Care Med 2004;32:1484-8.
